Tickets Telford

Terms and conditions

1.1 If you need to cancel your booking this must be done at least three working days before your booked session date and time. Cancellations made outside of this timeframe will be not be entitled to a refund. All refunds have a £1 admin fee per cancelled session which will be deducted from your refund amount. Working days are Monday to Friday.

1.2 Once a session is booked it cannot be transferred to another day or time and the refund policy will apply.

1.3 Parent/Guardian must stay within close vicinity to the training area during the session to support the child/children where necessary.

1.4 By making a booking and payment you are accepting these terms and conditions.

Where to find us

Activities take place at Telford Bike Hub which is located next to the Town Park Visitor Centre, opposite the Water Play area.

Parking: The closest car park is Dark Lane Car Park, it can be found by following postcode TF4 3NZ. Alternative parking is available at Southwater multi-storey car park TF3 4EJ. Charges apply.

Important Notes

• Instructors are fully qualified, first aid trained and DBS checked.
• Activities will begin and finish at the stated times, please arrive 5/10 minutes early to register.
• Please inform instructors of any medical or behavioural needs upon arrival.
• If the trainee has asthma please make sure they have their inhaler with them.
• Sessions will only be cancelled in severe weather and the team will try an provide as much notice as practically possible.
• Minimum numbers for all activities apply. Should requirements not be met, a full refund will be given or alternative offered and advance notice given.

Learn to Ride information
This course is for beginners, aged 4+ who cannot currently ride a two wheeled bike unaided. If your child can already ride this is not the course for them. Where possible we suggest children bring their own working bike and helmet. Should this not be possible or appropriate, bikes and helmets can be borrowed for the duration of the session at no extra cost. Children should bring a drink and wear weather appropriate clothing, such as a rain coat, and sunscreen if required.

The session will start will the removal of stabilisers and pedals to effectively turn the bikes into balance bikes. If possible please remove stabilisers and pedals in advance as this will speed up things at the beginning of the session. If you do manage to remove pedals please remember to bring these along to the session. If you can’t don’t worry as the instructors will have the tools to do this when you arrive.