Tickets Telford

Terms and conditions

1.1 If you need to cancel your booking this must be done at least three working days before your booked session date and time. Cancellations made outside of this timeframe will be not be entitled to a refund. All refunds have a £1 admin fee per cancelled session which will be deducted from your refund amount. Working days are Monday to Friday.
1.2 Once a session is booked it cannot be transferred to another day or time and the refund policy will apply.
1.3 Children can be left in the care of instructors but parents/carers must complete a consent form and provide a contact telephone number on arrival in case of emergencies or support needed. Parents/Carers are to arrive 10 minutes before the end of the session to collect their child/children.
1.4 By making a booking and payment you are accepting these terms and conditions.

Where to find us
Activities take place at Telford Bike Hub which is located next to the Town Park Visitor Centre, opposite the Water Play area.
Parking: The closest car park is Dark Lane Car Park, it can be found by following postcode TF4 3NZ. Alternative parking is available at Southwater multi-storey car park TF3 4EJ. Charges apply.

Important Notes
•Instructors are fully qualified, first aid trained and DBS checked.
•Activities will begin and finish at the stated times, please arrive 5/10 minutes early to register.
•Please inform instructors of any medical or behavioural needs upon arrival.
•If the trainee has asthma please make sure they have their inhaler with them.
•Sessions will only be cancelled in severe weather and the team will try to provide as much notice as practically possible.
•Minimum numbers for all activities apply. Should requirements not be met, a full refund will be given or alternative offered and advance notice given.

Bikeability information
This two day Bikeability Level 1 & 2 course is for children who are aged 9 and above and can ride a bicycle independently without stabilisers. Bikeability is a cycle training programme that teaches children practical skills and gives them the understanding and expertise they need to ride their bikes on the road. It replaces the old-fashioned Cycling Proficiency courses. Children who attend this course will be a more confident and competent cyclist by the end of the course. Confident cycling opens up a world of opportunity – commuting to school, out for a family bike ride, keeping fit or just hanging out with friends. Our courses will prepare you for a lifetime of fun.
The course runs from 10am to 2pm on both days.
Children must bring their own packed lunch and drinks on both days. We recommend this is brought in a backpack.
Children can bring their own bike and helmet or borrow one from Telford Bike Hub.
Parents are not required to stay for the session but we do require signed consent.